Terms of purchase
1. GENERAL PROVISIONS
1.1. The Contracting Parties are guided by the laws of the Republic of Estonia, other existing legislation and the agreement in the Contract.
1.2. The Seller is entitled to make changes to the offered online store service at any time.
1.3. The Seller has the right to unilaterally change the terms of the Contract without having the obligation to notify the Purchaser by e-mail in writing.
1.4. The Terms of Sale apply to the purchase of e-Store items.
2.1. The prices of Products sold in the e-Store are indicated on the Products. The price shall be charged for the delivery of the goods. Prices are in euros.
2.2. The charge for the delivery of the goods depends on the location of the Purchaser and the method of delivery. The delivery fee is shown to the Purchaser when the order is placed.
2.3. The Seller has the right to change the prices displayed in the e-Store at any time. If the prices have been changed in the e-Store after the Purchaser has placed the order and paid for it, the Seller undertakes to deliver the corresponding Products to the Purchaser at the prices that were in force at the time of the order. The Buyer is not entitled to claim compensation for the price difference.
3.1. The Products offered in the e-Store are sold to both natural persons and legal entities.
3.2. The availability of Products displayed in the e-Store may change due to technical problems in inventory or e-Store programs.
3.3. The Products in the e-Store are in stock and are shipped within 1-3 business days.
3.4. If the Product is out of stock and the order cannot be completed, the e-Store owner will contact the Buyer and suggest a possible new delivery time or replacement of the Product with an equivalent Product of the same price and quality or a refund. In such a case, the money shall be returned to the Purchaser immediately, but no later than 14 days after the order has been placed.
3.5. The photos of Products displayed in the e-Store are illustrative and may slightly inadvertently differ from the actual appearance of the Product. The Product descriptions in the e-Store may contain unintentional errors.
4. PLACING ORDERS
4.1 To order the goods, you must add the desired Products to the basket. To place an order, you must fill in the required data fields and select the appropriate delivery method for the Products. The amount of the cost that can be paid through a bank link or another payment solution is then displayed on the screen.
4.2 The Purchaser undertakes to provide the correct information necessary to complete the order when the order is placed. When performing the order, the Seller is not responsible for the non-performance of the order or any arising consequences of the incorrect information provided by the Purchaser.
4.3. The sale occurs when the Purchaser has placed an order through the e-Store and has paid for the order.
5. PAYMENT METHODS
5.1. Orders can be paid based on an order confirmation to the bank account of the Seller.
5.2. Orders can be safely paid using Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop, Pocopay, Liisi ID and Finora Capital).
5.3. The e-Store is the responsible processor of the personal data, the e-Store transfers the personal data necessary for the execution of the payments to the authorised processor Maksekeskus AS.
5.4. Payment is performed outside the e-Store environment in the secure payment environment of the service provider Maksekeskus AS.
5.5. The Seller does not have access to the Purchaser's bank details.
5.6. Payments shall be accepted in euro.
6. DELIVERY TIME AND TRANSPORT INFORMATION
6.1. It is possible to order goods from the e-Store to Estonia and Finland. Within Estonia, it is possible to order Products with SmartPOST, Omniva, Smartkuller and Fiorire courier (Tallinn and in agreement with the vicinity of Tallinn). We send Products to Finland via SmartPOST.
6.2. The shipping costs of the item are borne by the Purchaser according to the cost shown in the method of delivery.
6.3. Domestic shipments generally arrive at the destination specified by the Buyer within 1-5 working days of the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.
6.4. In case of a special order, the item may arrive at the destination later.
6.5. The Purchaser is required to verify the accuracy of the contact information provided before the order is placed to avoid delays and misunderstandings in the delivery of the Products. The Seller shall not be liable for delays and misunderstandings in the delivery of the Products if the delay or misunderstanding is due to the inaccuracy or incorrectness of the information provided by the Purchaser when the order was placed.
6.6. Read more about the trantsport information in the footer.
7. RIGHT OF WITHDRAWAL
7.1. The Customer is entitled to withdraw from a purchase-sale contract entered, based on an e-Store order within 14 days of the delivery of the ordered goods to the Customer.
7.2. In order to exercise the 14-day right of return, the ordered goods shall not be used in any way other than necessary to verify the nature and appearance of the goods. If the goods purchased from the e-Store have deficiencies, for which the Seller is responsible, the Seller repairs or replaces the goods with a defect. If it is not possible to repair or replace the goods, the Seller returns to the Buyer all the costs associated with the sales contract.
7.3. In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address email@example.com, at the latest within 14 days of receipt of the goods.
7.4. Purchased goods cannot be returned if the ordered Product is a special order considering the Customer's personal needs or according to the conditions specified by the Customer.
7.5. The costs of returning the goods shall be borne by the Purchaser, unless the reason for the return is that the thing to be returned does not correspond to the order.
7.6. The Seller returns to the Purchaser the amount paid for the goods upon withdrawal from the contract as soon as possible, but not later than 14 days after withdrawal from the contract to the bank invoice indicated by the Contracting Authority (the goods must be returned or the Customer must prove that the item to be returned has been shipped).
8. PROCEDURE FOR LODGING CLAIMS
8.1. If the order contains flowers, flower arrangements, or bouquets of flowers, the Customer cannot withdraw from the contract after the expiry of the 14-day right of return in accordance with § 53 lg 4 p 4 of the Law of Obligations Act.
8.2. These are real roses, and the colour of the roses can get lighter with time! The colour of roses is influenced by the environment, humidity, sunlight and brightly lit rooms.
8.3. The Seller shall not be liable for damages resulting from improper use of the ordered Products, nor for any delay in delivery due to circumstances beyond the Seller's control and / or due to force majeure beyond its control.
9. CONDITIONS OF USE AND THEIR AMENDMENTS
9.2.The Sale Contract between the Seller and the Buyer/Purchaser shall enter into force upon receipt of the purchase price payable to the Seller's bank account.
9.3. The Seller may change the terms and conditions of use of the e-Store and the prices of the Products. Notice of changes will be published in the online store environment. The conditions and prices applicable at the time of the transaction shall apply to the transaction.
9.4. The Seller is entitled to cancel the execution of the order if, due to a technical error, the price of the Product displayed in the e-Store was incorrect.
10. OTHER CONDITIONS
10.1. The disagreements between the Purchaser and the Seller arising from the Contract shall be settled by negotiation. In the event of disagreement, the Parties shall have the right to appeal to the Consumer Complaints Board at the Consumer Protection Board or the dispute shall be settled by the Harju County Court.